Taxicab Driver Education Program FAQs
(Frequently Asked Questions)

  1. Why should I take these courses?
    The Taxicab Driver Education Program provides drivers with basic information that they can use to be more successful in their careers as professional drivers. The courses show drivers what it means to be a professional. Good customer service is also described and demonstrated. A more professional driver who is customer service oriented means more satisfied customers and more earnings for the driver through larger tips, referrals, and more repeat business.

  2. What is included in the Taxicab Driver Education Program?
    The program includes nine on-line courses that are delivered to the user over the Internet. The first course is an assessment of the user’s understanding of English and of U.S. currency. After successfully completing this course, the remaining eight courses may be taken in any order. These courses cover the basics of being a successful driver, including such topics as: passenger and driver safety; defensive driving; providing great customer service; what it means to be an independent contractor driver and how that is different from being an employee driver; and how to work with customers who may be disabled. For a brief summary of all of the courses in this program click here.

  3. How does it work?
    All of the courses are delivered to the user over the Internet. Users can register and take the courses as an individual, or a company or a regulatory agency can register for a block of courses that can then be made available to individual drivers, as needed. Once registered, each user receives a unique user identification code to identify him/her, which is then used by that driver each time he/she logs into the program. The first course is an assessment of the user’s understanding of English and of U.S. currency. After successfully completing this course, the remaining eight courses may be taken in any order. Each course includes one or more lessons and each lesson includes a quiz to confirm understanding. Users can stop at any time during a course and log off if they do not have time to continue or complete the course and they can choose to return to that point the next time they log on. Upon successful completion of each course, the user receives a certificate of course completion.

  4. What if I do not have a computer or Internet access?
    The courses are delivered to the driver over the Internet, so a computer and Internet access are required. If you do not have a computer or Internet access, these may be available through your local taxicab company, airport, regulatory agency or local library.

  5. How much does it cost?
    The program is made up of nine online courses that are available as one program for one price as follows: Individual TLPA Member Rate is $25 per program; and TLPA Member Bulk Rate (50 programs or more, pre-paid) is $20 per program; Individual Rate (non-TLPA member) is $35 per program; Bulk Rate (50 programs or more, pre-paid) is $30 per program.

  6. How do I sign up?
    Complete the registration process and pay the program fee. Once completed a confirmation notice will be sent to your designated email address within about ten minutes. Select the web link in the email to confirm your account and log in. Enter your personal access codes, which are a username and password from that email to log in and access the courses. To register and pay now, click here.

  7. What is a "bulk purchase for users"?
    The bulk purchase for users is the ability to pre-pay for a "bulk" number of users to access the Taxicab Driver Education Program in a single payment transaction. After verification of the successful single transaction, the person making the transaction will receive an email, at the email address provided during the purchase process, containing a "bulk" number of access codes equaling the number of users that was pre-paid. For example, a person who "pre-pays" for 50 users will receive an email receipt containing 50 access codes. These bulk purchased access codes can be distributed to any 50 users. The users then input these pre-paid access codes to access the courses.

  8. How do I get more assistance??
    If you need further assistance, please send an email to alagasse@tlpa.org who will coordinate getting an answer for you on weekdays between 9:00am and 5:00pm EDT/EST.

System Requirements

Updated March 3, 2013

- REQUIRED BROWSER
Getting the right browser and setting it up correctly is critical to your success with online coursework.

Internet Explorer 9, Mozilla Firefox & Google Chrome are the browsers of choice and are at the top of our recommended list of browsers when using eCISTM. If you do not already have one of these they are easy to install and use. See below for download instructions.

Please make sure the zoom settings on your browser is set to 100%.

Please ensure you have the proper software installed.

Windows

  • 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
  • Microsoft® Windows® XP (32 bit), Windows Server® 2003 (32-bit), Windows Server 2008 (32 bit), Windows Vista® (32 bit), Windows 7 (32 bit and 64 bit), or Windows 8 (Classic and Modern)
  • Internet Explorer 7.0 or later, Mozilla Firefox 4.0 or later, Google Chrome, Safari 5.0 or later, or Opera 11
  • 512MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory

Mac OS

  • Intel Core™ Duo 1.83GHz or faster processor
  • Mac OS X v10.6, v10.7, or v10.8
  • Safari 5.0 or later, Mozilla Firefox 4.0 or later, Google Chrome, or Opera 11
  • 512MB of RAM; 128MB of graphics memory

Linux

  • 2.33GHz or faster x86-compatible processor, or Intel Atom 1.6GHz or faster processor for netbooks
  • Red Hat® Enterprise Linux® (RHEL) 5.6 or later (32 bit and 64 bit), openSUSE® 11.3 or later (32 bit and 64 bit), or Ubuntu 10.04 or later (32 bit and 64 bit)
  • Mozilla Firefox 4.0 or Google Chrome
  • 512MB of RAM; 128MB of graphics memory




Check your Browser Click here

Current Internet Browser for PC
Download Firefox. Note the system requirements for the latest version of Firefox.

Download Internet Explorer 8. - **Internet Explorer 9 is recommended

Download Google Chrome.



Current Internet Browser for MAC
Download Firefox. Note the system requirements for the latest version of Firefox.

The latest version of Firefox (version 9) will not work on Apple/Mac hardware with Power PC CPUs (see bug 587799). If your Apple is an Intel, it is NOT a PowerPC.

Find out which CPU you have at  http://support.apple.com/kb/ht1531

Reference: http://www.mozilla.com/en-US/firefox/9.0/releasenotes/

If you are an Apple/Mac user, we recommend you stay at your current version of Firefox (earlier than 9). If you did upgrade to 9, the only older download version still available for a limited time is Firefox 3.6:
http://www.mozilla.org/en-US/firefox/all-older.html/


- REQUIRED SOFTWARE

Most eCISTM courses are build with Adobe Flash. You will need ADOBE FLASH PLAYER 11.4 for most courses.

Download Adobe Flash Player.


Many online courses require that you open handouts in PDF format. You will need Adobe Acrobat.

Download Adobe Acrobat Reader.

Some online courses may require you to submit assignments that are best competed using word processing software. For example, Microsoft Word, Word Perfect, Open Office (see your college bookstore for educational pricing). Your instructor will provide you with specifics.

- POP-UP BLOCKER DISABLED
eCISTM relies on new windows "popping up" while you are in your course. You must have "pop-up" blockers disabled in your browser to use this site. See below for how to disable your pop-up blocker.


Browser Check

Updated January 20, 2013

Below is a system check of your computer's browser and plug-in settings.

If you are missing a plug-in there will be a link to where you can download it.

Please verify that your Browser is one of the supported browsers for eCISTM listed above under System Requirements.

Browser Version

Browser Settings

Browser Plugins


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Test Your Internet Connection Speed


Updated March 29, 2013

If you are experiencing slow or intermittent connections; please click here to test your connection speed. SPEEDTEST.net


Disable Pop-up Blocker

Updated January 20, 2012

How to Disable Pop-up Blocker in your Browser (for eCISTM supported browsers)



PC

How to disable pop-up blocker in Internet Explorer 8:

1. Click the Tools menu
2. Click Pop-up Blocker
3. Click Turn off Pop-up Blocker (if it is already off it will say "Turn on Pop-up Blocker" in which case don't do ANYTHING.)


How to disable pop-up blocker in FireFox:

1. Click on the Tools menu
2. Click on Options
3. Click on the Content tab
4. Uncheck the box next to "Block pop-up windows"
5. At the bottom of the screen click the OK button.

Mac

How to disable pop-up blocker in FireFox:

1. Click on Firefox,
2. Choose Preferences
3. Click on the Content Tab
4. Uncheck the box next to "Block pop-up windows"
5. Close the window

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Empty Browser Cache

Updated January 20, 2012

What is a browser cache?



Your web browser downloads and stores files from websites you visit in order to allow the web pages to load faster when you revisit them. This is called "caching". It means that if new data has been added to the webpages, your browser cached pages won't display the data until the cache has been "refreshed".
So, to resolve this problem of getting old data instead of new, you should periodically clear the browser cache in order for your browser to function more efficiently and also display the latest information to you for the site you are viewing. This is especially important for students in eCISTM as instructors are making changes in your course frequently - such as grading assignments, updating content, and posting to discussion forums.

How to Empty Your Browser Cache



PC

How to empty your browser cache in Internet Explorer 8:

1. Open Internet Explorer
2. From the top menu, click Tools
3. Choose Delete Browsing History
4. Select Temporary Internet Files
5. Click the Delete Files button
6. It will ask if you’re sure, click the Yes button
7. Click Close


How to empty your browser cache in FireFox:

1. Open Firefox
2. From the top menu, click Options
3. Choose Clear Private Data
4. Check Cache
5. Click Clear Private Data Now

Mac

How to empty your browser cache in FireFox:

1. Open Firefox
2. From the top menu, click Firefox
3. Choose Preferences
4. Click the Advanced icon
5. Click the Network tab
6. In the Offline Storage section click the Clear now button
7. Close the Preferences window

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Enable Java

Updated January 20, 2012

How to Enable Java in Your Browser



PC

How to enable Java in Internet Explorer 8: click here

1. Open Internet Explorer
2. From the top menu, click Tools
3. Choose Internet Options
4. Click Custom Level
5. Click the Security tab
6. Scroll to find the Scripting header
7. Verify that Scripting of Java applets is enabled
8. Click OK


How to enable Java in FireFox click here:

1. Open Firefox
2. From the top menu, click Tools
3. Choose Options
4. Click the Content icon
5. Check Enable Java
6. Click OK.

Mac

How to enable Java in Safari: click here


1. Launch Safari browser
2. Click on Safari and select Preferences
3. Click on the Securitytab
4. Check (select) Enable Java check box
5. Check Enable Java
6. Close Safari Preferences window.

Enable Cookies

Updated January 20, 2012

How to Enable Cookies in Your Browser



PC

How to enable Cookies in Internet Explorer 8: click here


How to enable Cookies in FireFox: click here:

Mac

How to enable Cookies in FireFox for a Mac: click here
(Cookies are automatically enabled when you download Firefox)


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If you need further assistance, please send an email to alagasse@tlpa.org who will coordinate getting an answer for you on weekdays between 9:00am and 5:00pm.

COPYRIGHT © 2018 TAXICAB, LIMOUSINE & PARATRANSIT ASSOCIATION. ALL RIGHTS RESERVED.